Refund policy

We want you to enjoy every purchase from Lisa Bonavia Art. If your order isn't what you expected, we're here to help.

If you wish to request a return, please contact us within 14 days of receiving your order. Returned items must be unused, undamaged, and in their original packaging.

Because many of our products are printed specifically for each order, customized or personalized items may not be eligible for return unless they arrive damaged, defective, or incorrect.

If your artwork or greeting cards arrive damaged during shipping, please email us within 7 days of delivery with clear photographs of the packaging and the damaged item. We will review the issue and, when appropriate, arrange a replacement or refund.

Customers are responsible for return shipping costs unless the return is the result of our error or a damaged or defective product.

Approved refunds will be issued to the original payment method after the returned item has been inspected. Depending on your payment provider, refunds may take several business days to appear.

Our goal is always to find a fair solution and ensure you have a positive experience shopping with Lisa Bonavia Art.

For assistance, please contact lisabonavia@gmail.com before sending any return.